Claus Mortensen Research Manager, Asia/Pacific Communications Research, IDC Asia/Pacific
9:15 am
Managed Services: Enterprises' Discrete Affair with Outsourcing
Adrian Dominic Ho Research Manager, Asia/Pacific Managed Services and Enterprises Network, IDC Asia/Pacific
This presentation discusses the latest trends in the managed services world and how the industry is responding to the changing demands from enterprises and new technologies emerging in the marketplace. It also highlights the dynamic competitive landscape and showcases what enterprises are looking and expecting from a managed services relationship.
9:45 am
Power Up Your Business with Managed Services over Converged Solutions
Soon Nam Wong Vice President, Business Marketing, Singapore Telecommunications Ltd
What are the complications, challengers, and issues that IT managers face today?
The evolution from legacy to convergence
What are the benefits of managed converged services?
What question should IT managers ask when deciding upon a managed service provider?
Case Study – to illustrate how SingTel had help a customer thru its managed services
10:15 am
Risk and Reputation: Leveraging the Assets of Your Managed Services Provider?
Sean Lord General Manager, Specialised Services, Asia/Pacific, Verizon Business
The proliferation of high-speed, always-on Internet connections has magnified the threat of Distributed Denial of Service (DDoS) attacks on corporate and government networks. Often participants to attacks are unwitting, and if unaddressed the costs to the business can be significant.
Managed Network-based DOS defense detection and mitigation provides organisations with the ability to address key issues and business needs created by today's Internet threats:
Business Continuity & Compliance – Complement your company’s continuity and industry/regulatory compliance programs.
Cost Control and Centralization – Reduce costs associated with maintaining internal personnel and acquiring technology.
Network Security Complexity - It is increasingly complex for network engineers to combat these newly created threats.
Risks and Vulnerability Management – minimise financial and business impact of threats.
Verizon has the largest IP backbone in the world. As a result, a majority of the Internet traffic traverses its network. By offering a network-based Distributed Denial of Service (DDoS) protection service, Verizon is best positioned to identify Internet-based DDoS attacks within its Internet backbone. This presentation will highlight the benefits of an "in the IP cloud" solution.
10:45 am
Coffee
Break
11:15 am
Chairperson's remarks
Claus Mortensen Research Manager, Asia/Pacific Communications Research, IDC Asia/Pacific
11:25 am
Managed Internet Security Services - The Holistic Approach at the Perimeter
M K Lau Manager, Product Management, Business Market, Hutchison Global Communications Limited
In today's keen competition, sustainable business growth is the focus of all businesses large or small. Millions of IT professionals are under tremendous pressure to support such high growth and dynamic business environment and CIOs have been asked to deliver more with less. However, they all have the challenges in shortages of staff skill and resources. Many face difficult ROI decision in technology investment. Instead of helping the business to reap the benefits from technology advancement by making the right ICT investment, many appear to be the bottleneck. This presentation will describe how this pain could be released by deploying the Managed Services and the road to business success from taking advantage of Managed Services. Example of successful Managed Services will also be discussed.
11:55 am
Smarter Document Management in your Organization
Tee Hsien Wee Regional Director, Fuji Xerox Global Service
Every organization – small startups, growing mid-size and global corporations – has made an investment in Information Technology.
The emphasis for businesses as they try to reduce cost and improves productivity is not to eliminate paper, but to streamline how the information embedded in the paper documents is handled. Many organizations are looking to the people and processes actively shaping their workplace. They are interested in growing smarter and not bigger.
So, how can you tailor and manage the technology to best meet your needs, and how can you later alter your processes to best use the technology? When it comes to investing in IT, there is a marked shift from the “T” to the “I” – from the technology to the information. It’s information that generates new ideas and drives decisions.
12:25 pm
Networking
lunch
1:45 pm
Managed Services as a Strategic Tool - How you can maximize your investments
Ali Hakim Sales Manager - Asia, Akamai Technologies
Does your organization deliver critical business applications via the Internet to serve customers, collaborate with regional offices, mobile personnel, and business partners? Understand the key business trends that demand the increased use of Internet and web-based applications. Explore the complications, technical challenges and issues that you face in deploying these applications such as ERP, CRM, SCM, PLM, and B2C or B2B Distribution/Trading portal, via the Internet. Understand the criteria to be considered in selecting a solution. Learn about the various options and what questions to ask from solution providers. See and hear how other companies have:
Achieved measurable returns with delivering applications over the Internet
Adopted managed services for optimal application delivery
Improved adoptions of internet-based applications through increased performance and reliability
Maximized the returns from their investments in managed services
2:15 pm
Which Asia Pacific Cities Are Better Prepared For Outsourcing?
Brett Moorgas Associate Research Director, Asia/Pacific IT Services Research, IDC Asia/Pacific
IDC's Global Delivery Index (GDI) evaluates and rates 35 cities across the Asia Pacific and Japan region as to find which cities are the best when it comes to delivering outsourcing services. It shows which cities are the best now but also shows which ones are emerging as the region's leaders in the future.
This session will provide an insight into the initial findings and the metholdology behind the GDI. In addition, it will also highlight what are some of the key issues that you need to address when developing and evaluating your organisation's offshoring strategy.
2:45 pm
Join the Debate: “Winning strategies for a managed services head start”
Moderated by Brett Moorgas Associate Research Director, Asia/Pacific IT Services Research, IDC Asia/Pacific
Understandably, IT managers are concerned about how to approach managed services and what the right choices for early returns on managed services investments are. Join the discussion on the strategies that will help your organization maximize the gains from managed services adoption and avoid pitfalls. Voice your concerns and opinions and get valuable viewpoints and recommendations from our expert panel consisting of IDC Analysts and other noted Industry experts.
3:15
pm
Closing remarks
Claus Mortensen Research Manager, Asia/Pacific Communications Research, IDC Asia/Pacific
3:30 pm
End of Conference
*
The organizer reserves the right to amend the agenda,
as deemed necessary, without prior notice. The agenda
may differ across the cities where the event will
be held.
