July 05, 2007
Meritus Mandarin Hotel, Singapore

This presentation discusses the business strategy that defines the use of managed services, to get benefits as per business requirements of the enterprise. The presentation will cover the latest trends in priorities of CIOs and how managed services address those priorities. It establishes the criterion on the basis of which enterprises should choose managed service partner to optimize their IT investment. The presentation also includes a case study of a leading enterprise customer and a service provider managed service offering, to establish the facts.

It's a Hyperconnected World, and the promise of benefits-ranging from improved productivity and workforce mobility to streamlined infrastructure and reduced operating costs-has many enterprises moving to voice over IP (VoIP). There are a number of hurdles to be cleared, however, before these benefits can be realized, such as acquiring the necessary technical skills, minimizing transition risks, predicting and managing costs, and assuring high voice quality. A network-management strategy focused on voice quality also is essential. This includes real-time monitoring of voice-quality criteria at the infrastructure level as well as by call. However, the expertise necessary for these types of voice-quality measurement and analysis is relatively new and not widely available.

Service Providers that support applications and delivery of those applications are continually optimizing the cost, speed, and quality of those services.  Technology focus and investment, economies of scale, and shared economics all create numerous natural advantages over Enterprises who own and operate their own IT infrastructure. Outsourcing at the infrastructure level gives enterprises an alternative to owning and operating devices that are far outside their core competency, allowing them to focus resources on the tasks that differentiate them.  The evolution of Utility Compute, Virtualization and pay-as-you-use billing options all contribute to a widening gap between what a Service Provider can offer and what an Enterprise can execute in a do-it-yourself model.  Companies must fully understand the total costs that they will be moving to a co-sourcing partner in order to make an informed decision about what to outsource and when.

Few organizations understand the true cost of printing, whether it be the financial costs associated with hardware, help desk, toner and maintenance, or the productivity costs of having an unmanaged and inappropriately designed printer fleet.  The fact is, organizations can make savings of up to 50% by proactively managing a fleet that is designed to meet their specific business requirements.  Specialized print providers have the experience to assist organizations in driving change required to capture these savings and also to improve productivity.    Simple everyday business processes can be streamlined by the integration of printers with document management and workflow systems.  Technology advancements are enabling more proactive services relating to device maintenance and servicing, providing further benefits to organizations.  Lexmark has delivered substantial benefits to many clients under a managed print service and will share the results.

Every organization – small startups, growing mid-size and global corporations – has made an investment in Information Technology. According to IDC, by 2007 offices around the world will produce 4.5 trillion pages of hardcopy information.

The emphasis for businesses as they try to reduce cost and improves productivity is not to eliminate paper, but to streamline how the information embedded in the paper documents is handled. Many organizations are looking to the people and processes actively shaping their workplace. They are interested in growing smarter and not bigger.

IDC's Global Delivery Index (GDI) evaluates and rates 35 cities across the Asia Pacific and Japan region as to find which cities are the best when it comes to delivering outsourcing services. It shows which cities are the best now but also shows which ones are emerging as the region's leaders in the future.

Understandably, IT managers are concerned about how to approach managed services and what the right choices for early returns on managed services investments are. Join the discussion on the strategies that will help your organization maximize the gains from managed services adoption and avoid pitfalls. Voice your concerns and opinions and get valuable viewpoints and recommendations from our expert panel consisting of IDC Analysts and other noted Industry experts.

Register now and stand to win a Samsung's F300, The Ultra Music Phone* worth S$638!

* This raffle is open to all delegates attending IDC's Asia/Pacific Managed Services Conference 2007 in Singapore. All attendees have to visit the sponsors’ tabletops and complete a lucky draw card to participate in the draw and the winner must be present during the draw to qualify.