| AGENDA |
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8:00 am |
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Registration and Refreshments |
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| 9:00 am |
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Welcome Address
Speaker: Mr Cyrus Daruwala, Managing Director, IDC Financial Insights Asia/Pacific |
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PLENARY SESSION: HOPE AND OPTIMISM FOR 2010 AND BEYOND |
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9.10 am |
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Keynote Address-Regulatory Measures: Steering Insurers onto More Stable Ground
Speaker: Ms Vida T. Chiong, Deputy Commissioner, Insurance Commission, The Philippines
The changing regulatory landscape is increasingly impacting the insurer of today. This session provides an overview of the Insurance industry’s state of health and reinforces the need for stronger regulatory control and governance over their business. The keynote speaker takes a look at how current regulatory measures and those in the pipeline will steer the industry onto more stable grounds. |
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9:30 am |
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Customer Centricity: Your New Age Marketing Tool
Speaker: Mr Kevin Goulding, Chief Executive Officer of Chartis Singapore
The saying that "Your Customer is King" never holds more true than now, as clients increasingly demand individualized products, services, and pricing. Insurers need to revisit their approach to product development, marketing and messaging, as a one-size fits all model becomes increasingly passé. This session exemplifies the power of market intelligence and its influence to discover the motivations and attitudes behind your customers' purchasing decision |
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09:55 am |
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Re-thinking the Way Insurance Works: Smarter Responses in Customer Service
Speaker: Paul Robinson, Insurance Industry Leader, IBM Financial Services Sector-Growth Markets
Do Insurers really understand what their customers want and expect and are prepared to pay for? How can insurers bring their agents into their customer service model while ensuring the agents continue to focus on sales? Providing innovative business solutions to these business problems can be enhanced by the application of existing and emerging technologies. We look at some successful examples of innovative solutions and the tips and tricks that can be applied today. |
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| 10:25 am |
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All speakers to be invited to a Panel Discussion |
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10:40 am |
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Refreshment Break |
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11:00 am |
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Re-visiting Your Business Operating Model
Speaker: Mr David Beynon, Chief Executive Officer, Tokio Marine Life Insurance Singapore Ltd.
The business model is the basic framework across the distribution, operations and technology domains that insurers need to have in place to ensure success. How is yours measuring up? Are you stress-testing your model to ensure you are maximizing your potential? This session explores how insurers can transform the business by revisiting their operating models. |
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11:25 am |
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Embracing a Tech-Savvy Culture: A Panacea to Business Sustainability and Efficiency
Speaker : Mr. Ganesh Iyer, Senior Vice President, BFSI, Patni
The recent economic malaise has driven home the need to create a dynamic business framework via the assistance of technology. We see insurers’ business goals for 2010 being infused with an even more distinct technology flavor. Besides providing insurers with an indication on what fellow peers are focusing resources on to revolutionize their IT strategies and architecture, this session underpins how being IT savvy goes a long way in achieving business sustainability and efficiency. |
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11:55 am |
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Increasingly on the Radar: Corporate Governance and Risk Mitigation
Speaker: Mr Stephen Blasina, Senior Vice President, South East Asia Regional Manager, Chubb Group of Insurance Companies
The current post-crisis era has seen regulators across Asia put forth preemptive reforms to tighten management of insurers. As a result of these requirements, the need for compliance and enhancement of corporate governance and disclosure frameworks has risen up the insurers’ radar. What instrumental changes are carriers adopting to demonstrate proactive risk stewardship and make more intelligent risk decisions? |
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12:20 pm |
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Business Analytics and the Integrated Customer Level Decisioning: Unlocking the Benefits from Customer Segmentation
Speaker: Mr Russ Mathews, Director-Consulting Marketing Analytics, Experian Asia Pacific
The vast majority of insurers run their risk (credit/default/fraud prevention) decisioning and marketing analytics and decisions as separate processes, with no cross-functional single version of truth about each customer and separate, sequential customer decisioning processes.
Insurers need to maximize profitability by balancing risk and revenue growth when making customer decisions in areas such as indemnification limits, premium rates, marketing offers, and CRM investments. This presentation will showcase studies to help insurers achieve: (i) A risk adjusted, marketing single view of the customer for full end-to-end risk and marketing analytics and decisioning, (ii) Complete customer analytics and insights for full relationship decisioning, and (iii) Speed and efficiency to customer decisioning. Mr Mathews will further provide recommendations and insights to help insurers make the most out of their analytical resources. |
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| 12:50 pm |
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All speakers to be invited to a Panel Discussion |
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1:10 pm |
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Networking Lunch |
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DUAL TRACK SESSIONS |
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| TRACK A: EFFECTIVE BUSINESS AND TECHNOLOGY PROCESSES |
| 2:30 pm |
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Change Transformation Initiatives: Adopting Process Reengineering to Optimize Business Performance
Speaker: Mr Mabini Juan, President, Philippine Life Insurance Association Inc (PLIA)
Business process management (BPM) continues to figure as a key issue amongst progressive insurers as they seek to improve the organization's bottomline and improve their level of customer service experience to their policyholders. This session takes a look at how some insurers are investing in BPM solutions to automate, improve processes and attain process efficiency. However, keeping pace with technology changes can be both financially and logistically challenging. Mr Juan will share his experience on how his organization overcame some of these barriers. |
| 2:55 pm |
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Optimization and Innovation: How technology can provide the difference
Speaker: Ruth Fisk, Worldwide Managing Director, Insurance Solutions Group, Hyland Software Inc, USA
Insurers must continue to be prudent in all aspect of operations but today's climate will challenge them beyond traditional obstacles. Carriers must look to increase their overall effectiveness and be willing to expand their approach to managing products and services with elements of optimization and innovation. Executives further need to focus and align their technology strategies to include managing core competencies, reducing expense ratios, increasing efficiencies and placing a high degree of emphasis on exceptional customer care.
Join this session by Ms Fisk to hear about the opportunities available to your organization and the creative ways that insurance companies, brokers and agencies are using enterprise content management solutions to more effectively and efficiently manage their business information. |
| 3:20 pm |
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An Industry Intelligence Approach to Fighting Insurance Fraud
Speaker: Mr Carl Rajendram, Chief Executive Officer, Insurance Services Malaysia Berhad (ISM)
Insurance and takaful fraud costs are estimated to be 10% of the total claims paid. Effectively preventing and detecting fraud can keep premiums at sustainable levels while also giving your business a competitive edge. In this session, Mr Rajendram will examine insurance fraud and share how Insurance Services Malaysia (ISM) provides insurance and takaful companies an industry intelligence approach to managing fraud.
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| 3:45 pm |
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All speakers to be invited to a Panel Discussion
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| 4:00 pm |
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Refreshment Break
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TRACK B: FOSTERING MARKET SUSTAINABILITY
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| 2:30 pm |
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Developing a Self-sustaining Agency Channel
Speaker: Mr Handojo Kusuma, Deputy Chief Executive Officer, Allianz Life Indonesia
As much as insurers would like to gravitate away from traditional distribution channels to cheaper alternative channels, insurance remains a people-intensive business. Unfortunately, agency forces and brokers are expensive propositions. Insurers need to enhance agents' productivity and allegiance by doing more to incorporate value-added services, and in providing marketing, sales, and support tools for these distributors. The presenter shares with us its tools and methods adopted to enhance positive collaborations with its agents.
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| 2:55 pm |
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Alternative Distribution Channels: Moving to Higher Gear
Speaker: Mr Deepak Khanna, Head of Wealth Products, Wealth Management, ANZ
Faced with competition and a growing internet-savvy generation, insurers are compelled to explore and leverage off various channel capabilities such as the Web portal and mobile devices in order to cater to divergent buying preferences of policyholders. This session discusses the successes and limitations of alternative distribution channels. Mr Khanna also reiterates how insurers still ultimately need to maintain a cohesive message and branding across their modes of distribution, and integrate all online direct marketing with offline channels to operate effectively and seamlessly across these multiple touch points. |
| 3:20 pm |
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Non-Life Bancassurance Trends and Best Practices, a Global Perspective
Speaker: Mr Martin Bridger, Managing Director, Liberty Insurance
While bancassurance's growth has been spectacular in many countries, growth in non-life bancassurance has been lagging behind that of life. Mr Bridger's session reflects on current low penetration ratios of non-life bancassurance around the globe, what some setbacks in collaborating with the banks are, and how can insurers smoothen them by suggesting solutions which may help to cement better relations between the bank and the insurer. |
| 3:45 pm |
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All speakers to be invited to a Panel Discussion
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| 4:00 pm |
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Refreshment Break
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CLOSING PLENARY: GROWTH OPPORTUNITIES FROM ALTERNATIVE LINES |
4:20 pm |
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Identifying New Emerging Markets and Developing Profitable Alternative Lines
Speaker: Stephen B. Juwono, Executive Director, Indonesia Life Insurance Association (AAJI)
While the economic climate has shown favorable signs of recovery, insurers need to remain vigilant not only on their current markets, but also be proactive in identifying emerging markets and reacting fast enough to develop new products such as micro-and commercial insurance. The session communicates to the audience how roll-out of new products in niche areas can generate profitable growth for your operations. |
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4:45 pm |
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Product Innovation: Providing new customer experience using mobile phones.
Speakers: Mr Tsukasa Makino, Manager, IT Planning Department & Corporate Planning Department, Tokio Marine & Nichido Fire Insurance Co., Ltd, Japan, and Visiting Professor of Tsukuba University Computer Science Department, Japan, and Mr Kiyotaka Uchida, Manager, Corporate Marketing & Planning Department, Tokio Marine & Nichido Fire Insurance Co., Ltd, Japan.
NTT docomo, in alliance with Tokio Marine & Nichido Fire, started to sell short and small amount travel insurance, sports injury insurance and golf insurance via mobile phones from the end of April. Customers can buy those insurance anytime, anywhere at their convenience. With GPS feature, a mobile phone can make insurance recommendations to its owner according to the current location. In this session, we’d like to share with you our strategy and vision to serve our customer better and cultivate new and untouched market using mobile technologies.
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5:10 pm |
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Lucky Draw
Stand to win exciting prizes including a Sony Ericsson Xperia X10 smartphone and iPod Nano music players! * These fantastic prizes are courtesy of IDC Financial Insights and also kindly sponsored by Hyland Software.
* This lucky draw is open only to insurance industry delegates attending AIC 2010. The draw will be done using the Event Evaluation and Executive Survey forms, and the winners must be present during the draw to qualify. |
5:20 pm |
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Closing Remarks and End of the Asian Insurance Congress 2010 |
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Note: The organizer reserves the right to amend the agenda, as deemed necessary, without prior notice. |
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