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Vida T.Chiong Deputy Commissioner, Insurance Commission, Philippines Mrs. Chiong is the Deputy Insurance Commissioner of the Philippines. She has an extensive experience as insurance regulator, having spent most of her professional life with the Insurance Commission handling various facets of insurance regulation. As Deputy Commissioner, she has been to a number of regional/international conferences as speaker or delegate. Her academic background is Mathematics and Statistics. |
Keynote Address-Regulatory Measures: Steering Insurers onto More Stable Ground The changing regulatory landscape is increasingly impacting the insurer of today. This session provides an overview of the insurance industry's state of health and reinforces the need for stronger regulatory control and governance over its business. Ms Chiong will also take a look at how current regulatory measures and those in the pipeline will steer the industry onto more stable grounds. |
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Kevin Goulding Chief Executive Officer Chartis Singapore As Chief Executive Officer of Chartis in Singapore, Mr. Goulding oversees the general management and profit and loss of the country's largest general insurance company. Kevin assumed his current position in 2007. Kevin has over 20 years of management experience in the insurance industry in Asia as well as North and South America. He joined AIG in 1998 in Argentina as Director of Distribution, Kevin was responsible for Agency and Broker development in Argentina. After a short span of three years, he was appointed Regional Vice President of Agency and Branch Operations for Southeast Asia and Greater China based in Thailand. In 2005, Kevin was promoted to become the Chief Executive Officer for Taiwan. During his tenure, he ran the most profitable general insurance company and participated in the Company's acquisition of Taiwan's third largest general insurance operation-Central Insurance. Prior to joining AIG in 1998, he was District Manager at Allstate Insurance based in New York for 10 years. Allstate is the second largest writer of motor insurance in the United States. |
Customer Centricity: Your New Age Marketing Tool The saying that "Your Customer is King" never holds more true than now, as clients increasingly demand individualized products, services, and pricing. Insurers need to revisit their approach to product development, marketing and messaging, as a one-size fits all model becomes increasingly passe. This session exemplifies the power of market intelligence and its influence to discover the motivations and attitudes behind your customers' purchasing decision. |
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Ruth Fisk Worldwide Managing Director, Insurance Solutions Group, Hyland Software Inc, USA As Worldwide Managing Director, Insurance Solutions Group, Ruth Fisk is a foremost expert on the practical application of Electronic Document Management System (EDMS) technology. Over the last five years, Ruth has overseen the execution of numerous Enterprise Information Assessment (EIA) studies and interrelated activities. Such engagements have namely been dedicated to the insurance industry, where organizations have significantly reduced operating expenses, increased efficiencies, and realized true business optimization A native to the insurance industry, Ruth has over nineteen years experience working within the insurance industry, working more than fourteen years as a manager at a Property and Casualty Carrier, and holds an Insurance Institute of America Associates Degree in General Insurance. She also founded the "Insurance Vertical OnBase Group User Experts" a non-profit organization dedicated to business process improvement specifically dedicated to the insurance industry and served as its president from 2002 - 2006. Ruth's strategic assessments involve corporate planning, including, but not limited to budgeting, cost, sponsorship, risks, return-on-investment analysis, project timeline planning and future business initiatives. Ruth has managed and administered Enterprise Content Management (ECM) systems and multiple projects to extend the deployment from department to department across enterprises. Ruth has presented in her capacity as an industry expert within many insurance dedicated venues, such as: ACODESE (Asociación de Compañías de Seguros) Puerto Rico, ACORD (Association for Cooperative Operations Research and Development), AIIM, AMIS (Asociación Mexicana de Instituciones de Seguros), FENSEG (Federação Nacional de Seguros Gerais) Brazil, INESE Spain, Insurance Executive Summits, Insurance Accounting & Statistical Association, Insurance-Canada, ISO Technical Trade Show, LOMA, LIMRA, and National Underwriter Technical Trade Show. |
INSURANCE: Effectiveness & Efficiency in the current climate. Optimization and Innovation: How technology can provide the difference Insurance executives must continue to be prudent in all aspect of operations but today's climate will challenge them beyond traditional obstacles. Insurance executives must look to increase their overall effectiveness and be willing to expand their approach to managing their products in services with elements of optimization and innovation. Executives must focus and align their technology strategies to include managing core competencies including reducing expense ratios, increasing efficiency with a high degree of retention with exceptional customer care. Join this session to hear about the opportunities available to your organization and the creative ways that insurance companies, brokers and agencies are using enterprise content management solutions to operate within the current climate by more effective and efficient methods to manage their business information. See how insurance companies are aligning their IT and Business strategies in ways that can transform their companies to enhance value and grow revenue to provide profitability and sustainability. See how insurance companies can fundamentality change the way they do business to ensure their existence and ability to continue to prosper through even difficult times by including Enterprise Content Management to reduce operating costs, improve productivity levels, diminish handling time and reduce risk associated with compliance requirements. |
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Tsukasa Makino Manager, IT Planning Department & Corporate Planning Department Tokio Marine & Nichido Fire Insurance Co. Ltd, Japan and Visiting Professor of Tsukuba University Computer Science Department, Japan Tsukasa Makino is conducting long range and international research at IT Planning Dept & Corporate Planning Dept at Tokio Marine & Nichido Fire Insurance Co. Ltd. His specialty is in-depth insights on advanced technologies within Insurance industries and empowering IT engineers. His unparalleled talent for presentation, using state-of art Power Point slides, humorous metaphors and inspiring ideas, has never ceased to enthrall many audience. As a visiting professor at Tsukuba and Kyushu University. he has been teaching "Advanced IT" and "International relations" since April 2007. |
Providing New Customer Experience Using Mobile Phones. NTT docomo, in alliance with Tokio Marine & Nichido Fire, started to sell short and small amount travel insurance, sports injury insurance and golf insurance via mobile phones from the end of April. Customers can buy those insurance anytime, anywhere at their convenience. With GPS feature, a mobile phone can make insurance recommendations to its owner according to the current location. In this session, we'd like to share with you our strategy and vision to serve our customer better and cultivate new and untouched market using mobile technologies. |
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Kiyotaka Uchida Manager, Corporate Marketing and Planning Department Tokio Marine & Nichido Fire Insurane Co., Ltd, Japan Kiyotaka Uchida joined Tokio Marine on 1995. He experienced both commercial and personal line insurance before moving to the marketing division, where he has developed new sales channels and new sales methods. He is now responsible for the joint project with NTT docomo to sell short and small amount insurance via mobile phones, which aims to serve customers of both companies by providing safe and security anywhere, anytime at their convenience, and also cultivate new, untouched market. |
Providing New Customer Experience Using Mobile Phones. NTT docomo, in alliance with Tokio Marine & Nichido Fire, started to sell short and small amount travel insurance, sports injury insurance and golf insurance via mobile phones from the end of April. Customers can buy those insurance anytime, anywhere at their convenience. With GPS feature, a mobile phone can make insurance recommendations to its owner according to the current location. In this session, we'd like to share with you our strategy and vision to serve our customer better and cultivate new and untouched market using mobile technologies. |
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Martin Bridger |
Non-Life Bancassurance trends and best practices, a Global Perspective While bancassurance's growth has been spectacular in many countries, growth in Non-Life bancassurance has been lagging behind that of Life. This presentation reflects on current low penetration ratios of Non-Life bancassurance around the globe, what are some setbacks in collaborating with the banks, and how can insurers smoothen them by suggesting solutions which may help to cement better relations between the bank and the insurer. |
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Stephen Blasina Senior Vice President, South East Asia Regional Manager, Chubb Group of Insurance Companies Stephen J. Blasina, BSc (University of New South Wales), MBA (Australian Graduate School of Management) is Senior Vice President of Federal Insurance Company, Singapore which is a holding company of The Chubb Group of Insurance Companies. Presently based in Singapore, Mr Blasina is currently responsible for overseeing Chubb's field operations throughout the South East Asia Region. Mr Blasina has been an active member of the Asian Corporate Governance Association since 2001 and participates in many forums and speaking engagements organized for the industry. He joined the Australian operation of the Chubb Group of Insurance Companies in 1993 as its Specialty Regional Manager and progressed to the Asia Pacific Regional role in 2000 overseeing Executive Risk and Financial Lines based in Singapore. In this role he was responsible for 12 branches in the Asia Pacific Region for Specialty insurance products. He then moved to London in 2005, and was responsible for 25 offices in 11 countries in the European region that offers financial liability products through Chubb's Executive Risk Department and the Department of Financial Institutions. In 2007 he moved back to Australia and was responsible for Strategic Marketing within the Asia Pacific Region. Prior to making a career in insurance, Mr Blasina was an Investment Banker with Citibank of New York, USA. |
Increasingly on the Radar: Corporate Governance and Risk Mitigation The current post-crisis era has seen regulators across Asia put forth preemptive reforms to tighten management of insurers. As a result of these requirements, the need for compliance and enhancement of corporate governance and disclosure frameworks has risen up the insurers' radar. What instrumental changes are carriers adopting to demonstrate proactive risk stewardship and make more intelligent risk decisions? |
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Mabini L Juan President, Philippine Life Insurance Association Inc (PLIA) Mabini L.Juan has over 40 years of experience in the Philippine's insurance industry. He is currently the President and Chief Executive Officer of the Manila Bankers Life Insurance Corporation which he has held in office since July 1, 2008. His prime responsibilities are to oversee business growth and corporate profitabilities. Mabini's previous work experience included the roles of Chairmain and Chief Executive Officer at Manor Management Corporation and Acturial Advisers Inc as well as senior management roles as Senior Executive Vice-President and Chief Operating Officer at Insular Life and Executive Vice-President at Philamlife. His first foray into the insurance industry started at Lincoln National Life in Fort Wayne, Indiana, USA in 1968. Mabini actively participates in local and overseas conferences. His work and contribution to the Philippine's insurance industry is wide and varied and he is also, the President of the Philippines Life Insurance Association (PLIA). He is married with two children. |
Change Transformation Initiatives: Adopting Process Reengineering to Optimize Business Performance Business process management (BPM) continues to figure as a key issue amongst progressive insurers as they seek to trim the fats and get leaner operation-wise. This session shares how some insurers are investing in BPM solutions to automate and improve processes. However, keeping pace with technology changes can be financially challenging, and Mr Juan also takes a look at the practical need to reconcile change transformation ambitions with budgetary restrictions. |
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Carl Rajendram Chief Executive Officer, ISM Insurance Services Malaysia B.Sc.(Hons), FCII, CFE, PMP, Cert. Takaful Carl Rajendram is the Chief Executive Officer of ISM Insurance Services Malaysia Berhad (ISM). At ISM, Carl together with the ISM team has built a world class infrastructure for industry business intelligence and fraud management. ISM is the world's leading provider of takaful business intelligence and shared services. Carl's began his career in the Actuarial Department of life company before moving on to become an assistant manager at the largest actuarial team in Malaysia at the time. Carl joined the General Insurance Association of Malaysia as Actuarial Manager in 2000 and was appointed as the CEO of ISM in 2005. Carl holds a Bachelors Degree (Hons) in Actuarial Science and is a Chartered Insurance Practitioner (UK). Carl has also completed a Certificicate in Takaful Practice in 1996 and Project Management Professional in 2008. In 2005, Carl became the first Certified Fraud Examiner (CFE) from the insurance industry in Malaysia. Carl has more than 15 years of life, non-life and takaful industry experience. Carl has had numerous speaking and training engagements in Malaysia and abroad on topics ranging from knowledge management, non-life pricing, enterprise risk management, insurance fraud and information technology. |
An Industry Intelligence Approach to Fighting Insurance Fraud Insurance & Takaful Fraud costs are estimated to be 10% of the total claims paid. Effectively preventing and detecting fraud can keep premiums at sustainable levels while also giving your business a competitive edge. The session will examine insurance fraud and share how ISM Insurance Services Malaysia provides insurance and takaful companies an industry intelligence approach to managing fraud. |
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Deepak Khanna Head Wealth Products Wealth Management, Australia & New Zealand Banking Limited Singapore Deepak Khanna is the Head of Wealth Management Products for Australia and New Zealand Banking Group Limited in Singapore. He has over 12 year years of work experience across various aspects of Banking/ Wealth Management Industry. Deepak is currently responsible for defining and implementing wealth management product strategy, financial performance and communication for investment, treasury & insurance products. He started his career in India and after having worked in multiple business domains he moved to Singapore in 2006. He was responsible for launching the Bancassurance business for RBS Bank N.V (formerly ABN AMRO Bank) and within the first two years, took the Banks insurance business to reach Industry leadership levels. He was vast experience in partnership distributions and has led various product and partner launches. Deepak has done Masters in Business Administration specializing in marketing & finance. |
Alternative Distribution Channels: Moving to Higher Gear Faced with competition and a growing internet-savvy generation, insurers are compelled to explore and leverage off various channel capabilities such as the Web portal and mobile devices in order to cater to divergent buying preferences of policyholders. This session discusses the successes and limitations of alternative distribution channels. Mr Khanna also reiterates how insurers still ultimately need to maintain a cohesive message and branding across their modes of distribution, and integrate all online direct marketing with offline channels to operate effectively and seamlessly across these multiple touch points. |
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Russ Mathews Director-Consulting Marketing Analytics, Experian Asia Pacific Russ Mathews is the Asia Pacific Regional leader and Consulting Group Director within Experian's Global Marketing Services Business, leading the Consulting and Analytics teams for the Asia Pacific region. His specific practice areas include: marketing strategy, customer insights and analytics, campaign decisioning & process transformation and data privacy. Russ has over 15 years of strategic marketing, risk and information technology consulting experience. He has led and performed a variety of direct marketing solution projects as well as CRM and marketing database implementations and assessments for companies in a wide variety of industries. He specializes in customer information management, analytics, direct and database marketing strategy, customer information privacy, data security, CRM application and business process transformation. Russ has deep experience in the insurance industry vertical, and has delivered projects throughout Asia Pacific, as well as in the USA and Europe. He has also established and developed strong relationships with strategic partners across Asia, and was a guest speaker in many industry events across the region. Russ Mathews was previously the Consulting Practice leader at Acxiom Corporation from 2004 to 2009, where he helped lead the team from 3 consultants to over 250 in 4 years' time. Prior to that, he spent 9 years with Deloitte Consulting where he was Senior Manager and instrumental in building up the San Francisco and Denver practices. He presided over growth of over 50% year on year and expanded the customer base by 4 times to over 150 customers. Russ holds an MBA degree and an undergraduate degree in Finance from the University of Utah in the United States. |
Business Analytics And The Integrated Customer Level Decisioning : Unlocking the Benefits from Customer Segmentation The vast majority of Insurers run their risk (credit / default / fraud prevention / etc.) decisioning and marketing analytics and decisions as separate processes, with no cross-functional single version of truth about each customer and separate, sequential customer decisioning processes. Insurers seek to maximise profitability by balancing risk and revenue growth when making customer decisions in areas such as indemnification limits, premium rates, marketing offers, CRM investments and other business strategies. This presentation will show case studies to help Insurers achieve:
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Handojo Kusuma Deputy Chief Executive Officer, Allianz Life Indonesia Handojo Kusuma is the Deputy CEO of Allianz Life Indonesia. In his current assignment as Chief Distribution Officer for Allianz in Indonesia, he is responsible for all of the sales and distribution function of the Company (Agency, General Agency, Bancassurance, Tele/Direct Marketing and Corporate Distribution Channels) in multi business lines of Life, Health, Pension, as well as General Insurance. Handojo has more than 20 years of experience in insurance industry (life & general), under various disciplinary functions: sales, marketing, training, customer service, and operations of general and life insurance with FLMI, ACS, and AIAA designations. He was active in the life insurance industry as an officer in Dewan Asuransi Indonesia (DAI) in 1999-2001, and is still active as one of board members/officers of Asosiasi Asuransi Jiwa Indonesia (AAJI) in distribution division. Handojo has also done various public speaking activities, including motivational speech sessions for agency, employee benefits sales force, and bancassurance as well as multinational conferences such as Marcusevans' "7th Annual Bancassurance Excellence Asia" in Bangkok, Thailand and Limra's "16th Annual Strategic Issues Conference" in Seoul, South Korea. |
Developing a Self-sustaining Agency Channel As much as insurers would like to gravitate away from traditional distribution channels to cheaper alternative channels, insurance remains a people-intensive business. Unfortunately, agency forces and brokers are expensive propositions. Insurers need to enhance agents' productivity and allegiance by doing more to incorporate value-added services, and in providing marketing, sales, and support tools for these distributors. The presenter shares with us its tools and methods adopted to enhance positive collaborations with its agents. |
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Stephen B. Juwono Executive Director, Indonesia Life Insurance Association (AAJI)) Stephen is the Executive Director of Indonesia Life Insurance Association (Asosiasi Asuransi Jiwa Indonesia, AAJI). Stephen has amassed more than 16 years' experience in life insurance industry. He started his career as an Insurance Agent during 1994-1995 for the Australian Mutual Provident, one of the largest insurance companies in Australia. From 1995-2003, Stephen joined the American International Assurance (AIA Australia)/AIG (American Insurance Group). His last position with AIA was as its Alternative Distribution Director. Before joining AAJI, Stephen served 2005-2009 at AXA Life Indonesia with his last position as Board Of Director (Acting President Director). Stephen has more than 10 special achievements grounded in the life insurance industry and of which included the Million Dollar Round Table (MDRT) Global Award in 1999-2000, Young Entrepreneur Australia Award and Young Chinese Chamber of Commerce Australia in 2000. Stephen was also an invited speaker and part of the judging panel at the recent ASEAN Insurance Congress in Vientiane, Laos in October 2009. |
Recognize Emerging Trends and Innovations to Capture Diverse Market Segments While the economic climate has shown favorable signs of recovery, insurers need to remain vigilant not only on their current markets, but also be proactive in identifying emerging markets and reacting fast enough to develop new products such as micro-and commercial insurance. The session communicates to the audience how roll-out of new products in niche areas can generate profitable growth for your operations. |
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David John Beynon Chief Executive Officer, Tokio Marine Life Insurance Singapore Ltd David has over 37 years of insurance experience spanning the globe. Prior to his appointment with Tokio Marine Life Insurance Singapore Ltd., David was the CEO and President Director of Manulife Financial in Indonesia. Before that, he served as a Consultant in the Financial Service Division of Temasek Holdings (Singapore's Sovereign Fund). He is very familiar with Asia, having moved here first in 2000. Before joining Temasek Holdings, he was with John Hancock Life Assurance as Regional CEO, being responsible for both Singapore and the 5 other Asian countries in which John Hancock had operations. |
Rethinking Your Business Model The business model is the basic framework across the distribution, operations and technology domains that insurers need to have in place to ensure success. How is yours measuring up? Are you stress-testing your model to ensure you are maximizing your potential? This session explores how insurers can transform the business by revisiting their operating models. |
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Ganesh Iyer Senior Vice President, BFSI , Patni Mr. Ganesh Iyer is a Senior Vice President for North America Client Services at Patni and is also the Global Industry Head for Patni's BFSI business wherein he holds responsibility for strategic direction, both organic and inorganic growth, managing the global P&L and overseeing Patni's sales, marketing, industry consulting and delivery teams. An integral part of the Insurance team since its formation as an end-to-end vertical in 2004, he has held increasing responsibilities of client management, business development, and joint business leadership. He is responsible for achieving significant differentiation within the Insurance services marketplace through seamless integration of local domain expertise, development of solution frameworks and building a strong professional services and consulting practice. Under his leadership, the Insurance services business has grown to around $200M a year-one of the largest within the organization. Ganesh Iyer has been with Patni for over 10 years and has over 2 decades of extensive experience in the IT services including outsourcing, systems integration and consulting services. He has a unique understanding of the implementation, change management, & effective operational governance of programs leveraging global delivery models and continues to initiate, nurture, and mentor several client relationships. Earlier, he started Patni's South-East operations out of Atlanta in 2000 wherein he was responsible for starting multiple large relationships. He also held business development responsibility within North America for Patni's Oracle practice. His prior background includes extensive experience in management, business development and customer relationship management with organizations like Informix, Oracle and HCL Hewlett Packard. He holds a Bachelors degree of Electronics from Bombay University. |
Embracing a Tech-Savvy Culture: A Panacea to Business Sustainability and Efficiency The recent economic malaise has driven home the need to create a dynamic business framework via the assistance of technology. We see insurers' business goals for 2010 being infused with an even more distinct technology flavor. Besides providing insurers with an indication on what fellow peers are focusing resources on to revolutionize their IT strategies and architecture, this session underpins how being IT savvy goes a long way in achieving business sustainability and efficiency. |
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Paul Robinson Insurance Industry Leader, IBM Financial Services Sector-Growth Markets In his current position as IBM's Growth Markets Unit Insurance Leader, Paul's responsibilities include leveraging IBM's worldwide experience in financial services and insurance applications and emerging business technologies to provide solutions for companies in the Asia Pacific, Latin America and Central and Eastern Europe regions. Paul has thirty years experience in the insurance industry, working within the lines of business and IT, both in the P&C and Life Industry. Initially, Paul held a variety of business positions, gaining experience in the underwriting, risk management, and claims areas of general insurance. This covered both personal and commercial lines of business, and included holding positions as a Marine Underwriter, Claims Manager and a Product Development Manager, responsible for researching, pricing and introducing niche market products, tailored for the life, disability and commercial lines market. Within IT, he has held a number of dual technical and management positions. This includes the lead architect on the development of a LAN based Mortgagee Liability Insurance application, and, technical lead on the selection of a multi line insurance application. Paul was also responsible for providing development and support on a range of Life and Health insurance applications. In the role of Implementation Manager, Paul successfully managed the introduction/tailoring of an enterprise wide multi-line insurance package. Paul joined IBM in early 1997 and was assigned to IBM's Toronto Insurance Centre. In addition to leading the IBM design/implementation team at a major Canadian Insurance company, he provided the "thought leadership" to the team responsible for re-designing the business processes. Subsequently, in the role of Project Principal, Paul provided support to the IBM design and implementation teams at a number of Canadian and US insurance companies. As part of this role, Paul advised executives on the application of information technology to insurance business problems, particularly around distribution and customer service. A particular focus is "new generation" Insurance applications and how these new systems, and the information they provide can be successfully applied within the insurance industry and its emerging eco-systems, to transform an organization to meet the needs of their local, regional, and global marketplaces. Recently, Paul has been involved in a number of engagements looking to more closely align an organization's Business and IT Strategies with the changing needs of the emerging markets, including the development of a full Business and IT strategic plan for a leading insurer. This included the application of the latest technology applications, including the latest innovations around mobile computing. Paul is also active in supporting Global insurance standards that actively assist the Insurance Industry in meeting their operational objectives more efficiently and effectively. |
Re-thinking the Way Insurance Works: Smarter Responses in Customer Service Do Insurers really understand what their customers want and expect and are prepared to pay for? How can insurers bring their agents into their customer service model while ensuring the agents continue to focus on sales? Providing innovative business solutions to these business problems can be enhanced by the application of existing and emerging technologies. We look at some successful examples of innovative solutions and the tips and tricks that can be applied today. |
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