• The Asia/Pacific Global Delivery Index: Outsourcing Services program is a subscription program which provides a continuous flow of information of global sourcing, and the GDI-AP over a 12 month period. This includes a semiannual update of the index as well as insights into changes occurring within the global sourcing landscape, and new opportunities on the horizon.
  
  
• Subscription research is not always the answer, and IDC is able to provide customized options to address a particular request around the GDI-AP and Global Sourcing program. Potential customised options include:
  
  
  • Taking a deep dive into selected locations for further gap analysis and benchmarking.
  • Focus on a selected set of criteria for comparators that are crucial to a client’s strategic needs.
  • Make an assessment of additional locations based on the existing criteria in the GDI-AP.
    

Outsourcing/BPO/Global Delivery Service Providers

Increasingly, many service providers are realizing that they need to be present in multiple locations. Key concerns faced by decision makers are:

• Where to locate their global delivery centers in Asia/Pacific including Japan (APJ)?
• What is the basis for comparing one location to another and how will the requirements change over time?
• How to map differing cost requirements to different cities to provide clients with an optimal mix of locations?
• What tangible and objective information to put in sales proposals on blending different locations to meet clients’ outsourcing needs?

End User Corporations

IDC’s interactions with end users reveal many concerns that enterprises have with regards to global delivery.  The GDI-AP will help enterprises to address the following issues:

• Where to locate their shared services center and the reasons for choosing a particular location.
• Using the GDI-AP to evaluate and choose the right service provider that is able to meet the enterprise’s outsourcing needs from the locations that the enterprise wants.
• Understand the current and future potential of different locations so as to fit these criteria into business decisions when it comes to outsourcing.

The GDI-AP enlists the full resources and insights of IDC’s capabilities relating to depth and breadth of coverage across the region:

• Local analyst presence in 12 countries across Asia/Pacific and Japan that are doing on the ground research and supplying continual insights and expertise on local markets.
• IDC frequently visits many global delivery centers that are set up by different service providers and is privileged to get first hand experience in seeing and evaluating the facilities available in these centers.
• Relevant secondary research is also used to verify and validate criteria shown in the GDI-AP.
• The cumulative insights gathered from interviews, surveys and onsite visits are then used by IDC to score the cities on a 7 point scale, with a weighting system applied to deal clinching criteria.