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Expert Analyst
Sandra Ng
Group Vice President, Asia/Pacific Communications, Peripherals and Services Research
“The ETAS program is aimed at bringing IDC's thought leadership to the market through the identification of emerging technology trends and advisory services to both ICT vendors and buyers. The aim is to provide meaningful insight and navigation guides to a fast-changing industry where the window of opportunity to competitive advantage is typically narrow.”
 
Meet Our Expert Analyst Team
Sandra Ng
Group Vice President, Asia/Pacific Communications, Peripherals and Services Research
Claus Mortensen
Principal, Asia/Pacific Emerging Technologies Research
Patrick Chan
Chief Technology Advisor, Asia/Pacific Emerging Technologies Research
Philip Carter
Head, Asia/Pacific Green IT Practice
Debbie Swee
Market Analyst, Asia/Pacific Emerging Technologies Research
Audrey Heng Audrey Heng
Associate Market Analyst, Asia/Pacific Emerging Technologies Research
 



In an industry largely defined by fast-paced technological innovation, convergence, alliance and acquisitions, organizations need to adapt their ‘traditional’ business models into more agile and flexible practices while sustaining competitive advantage and generating business value. This disruptive nature of the industry means that it is becoming increasingly important for stakeholders to keep abreast of what is potentially ‘The Next Big Thing’ in order to be first to market with new ideas that are financially attractive. To cater to this audience, IDC has established a new program, called the Emerging Technology Advisory Services (ETAS) in Asia/Pacific (excluding Japan).

ETAS, helmed by the Emerging Technology Council (ETC) in Asia/Pacific (excluding Japan), consisting of 10 senior IDC analysts and executives, is responsible for the identification of new technologies and trends in the ICT industry. Through a careful selection process, the ETC qualifies these new ideas and tests the products with the target audience/market to determine commercial viability. This process ensures a faster response to the market needs and focuses on emerging new areas.

Besides research on Digital Marketplace and Green IT, IDC has also scheduled research covering Cloud Computing, Next-Generation Customer Care, Enterprise Search and many others.

If you have a query on ETAS, please send us your question
The Next Big Thing
These are some of the new research areas and products that IDC has scheduled going forward. Faced with continued disruption in the ICT industry for Asia/Pacific with dynamic market changes, driving new or more focused segmentation, IDC will continue to introduce new hot topics in this "X.0" era, a marketplace defined by continuous, parallel and global streams of innovation: in offerings, development models, distribution models and usage models.
Digital Marketplace and New Media

The term "Web 2.0" has been around for a while and may already appear dated as companies are now looking beyond the immediate term for their future strategies. Whatever you choose to call new web-based approaches and services, most companies are still at odds with how to tackle this new digital marketplace. In fact, most companies have yet to figure out how to monetize web-based offerings.

In order to provide insight into how consumers use the new web and how advertising and chargeable value-added services can sustain new business models, IDC has launched its Asia/Pacific Digital Marketplace and New Media research covering this dynamic space. This program delivers research on significant activities in the online marketplace, including end-user surveys in the main areas of consumer usage of new web-based services and applications. It also includes an extensive database covering Digital Marketplace and New Media usage and spending in 13 Asian markets (excluding Japan).

Check out our product details and research coverage on Asia/Pacific Digital Marketplace and New Media
Green IT

The 'Green IT' phenomenon continues to attract a great deal of attention in the Asia/Pacific (excluding Japan) region. Most of the action has been seen coming from the ICT vendor community, with a number of vendors launching products, solutions and campaigns in the Green IT space. End users are also starting to act, but the key focus has been on infrastructure optimization in a bid to reduce costs associated with energy consumption. As a result of this, IDC has seen significant investments being made in data center virtualization, consolidation, blades and to a certain extent, thin clients, as end users start to 'discover' the previously hidden energy costs associated with the running of their IT infrastructure. For most of these projects, the 'Green' component (in terms of benefiting the environment) has been more of a bonus as opposed to the underlying driver. Environmental sustainability (i.e. reducing the carbon footprint of IT to help mitigate climate changes) is a lot lower on the list of priorities.

Despite this, results from the IDC's ongoing Asia/Pacific Green Poll – end-user surveys assessing the buying behavior of IT executives with respect to Green IT in the Asia/Pacific region – highlight that across the board, end users are expecting vendors to take more responsibility in terms of bringing 'Green' products and services to market, as well as improving their own internal 'Green' operations and practices in the future. The key takeaway for vendors is the need to ensure that they are making a strong business case for Green IT in the context of reducing cost in the short term. Further down the line, as governments become more active in terms of regulating this area, IDC expects the broader notions of corporate social responsibility and sustainability to become increasingly important and drive both growth and financial benefits in this market.

To purchase the IDC Asia/Pacific Green Poll results, or to engage with our Green IT research expert analyst, please contact your friendly IDC Account Manager.

Check out our product details and research coverage on Asia/Pacific Green IT

Cloud Computing

Cloud computing is reshaping the IT marketplace, creating new opportunities for suppliers and catalyzing changes in traditional IT offerings. Over the next five years, IDC expects spending on IT cloud services to grow almost threefold, reaching $42 billion by 2012 and accounting for 9% of revenues in five key market segments. More importantly, spending on cloud computing will accelerate throughout the forecast period, capturing 25% of IT spending growth in 2012 and nearly a third of growth the following year. IDC expects the cloud adoption trend to be amplified by the current financial crisis. The cloud model offers a much cheaper way for businesses to acquire and use IT – in an economic downturn, the appeal of that cost advantage will be greatly magnified. This advantage is especially important for small and medium businesses, a sector that will be the key target in any plan for recovery.

Our survey results suggest we’re entering a period of accelerating IT cloud services adoption, with the portion of organizations exhibiting significant adoption moving from 15-25% today to 25-45% in three years. It's not a big leap to consider that IT cloud services are either at, or getting very close to, the "crossing the chasm" stage.

If this is so, the implication for IT suppliers is very clear: the next three years, as IT cloud services expand from Early Adopters to the Early Majority, is the critical time to develop strong cloud offerings, and play a leadership role in bringing your customers, your own organization and your partner ecosystem "across the chasm". As Moore famously points out, suppliers who fail to seriously contend for a leadership role will be left with decidedly minority share as their reward.

IDC is planning a series of events and surveys on cloud computing in the region in 2009. For more information about this, please contact your friendly IDC Account Manager.

Next-Generation Customer Care

Enterprises spend vast amounts of advertising budgets on connecting with the "me" factor in their customer base – especially as new generations of savvy and more cash-rich Asian customers want products and services customized to their needs. For this to happen, enterprises need to create avenues for a free flow of information between the enterprise and the customer. Web 2.0 tools are evolving as powerful avenues for this freewheeling communication between customers, self-appointed critics and the enterprise.

The cost of business by selling a product to a new customer is many-fold higher than selling to an existing customer, so keeping the churn down should thus be a key focus area in 2009. IDC expects some of these companies to explore new methods of liaising with their customers going forward, especially focusing on the web and on other IP-based platforms – something IDC sees as "Next-generation Customer Care" approaches. The term "Next-generation" also hints at what companies today need to focus on as future customers: the next generation of consumers – i.e. generation-Y and younger.

ETAS will conduct research throughout 2009, providing insight into the needs and wants of future generations as well as new technologies and approaches that can help companies take their customer care programs to the next level.

For more information about this, please contact your friendly IDC Account Manager.
Enterprise Search

As the significance of controlling the costs of information search within organization has increased, the Enterprise Search market has grown in strategic importance. Furthermore, good search options are extremely important if a company is to get the full benefit of a comprehensive business information management system. Enterprise Search, at least in theory, allows companies to both cut costs and maximize productivity thus helping both the bottom and the top line of the balance sheets. Aligned to this is the above-mentioned growth of cloud computing which also accelerates the importance of Enterprise Search.

IDC predicts that the increasing strategic importance of search will drive further consolidation among enterprise search vendors in 2009, opening the way for big Internet search players to enter the market traditionally dominated by software vendors and systems integrators. The attraction for Asian developed search algorithms and non-English based search engines will result in Asian companies and developers being targeted by global Enterprise Search vendors as they try to maintain growth in 2009. ETAS will therefore be studying the Enterprise Search market in more detail in 2009.

For more information about this, please contact your friendly IDC Account Manager.

Press Releases

Jun 5, 2009
Asia-based Companies Prioritize Customer Care To Get Through Downturn, IDC Polls Show

Mar 5, 2009
IDC Says Cloud Computing Is More Than Just Hype; Worldwide IT Spending On Cloud Services Expected To Reach US$42 Billion By 2012

Sep 5, 2008
IDC Survey Reveals Rude Behavior as Potential Issue for Online Gaming in Asia

Jul 18, 2008
IDC's Regional Survey Shows Online Advertising Is Less Effective Than TV Advertising in Asia

Jan 21, 2008
IT Executives Demonstrate Growing Preference for "Greener" Technology Partners in Latest IDC's Green Poll

 
 
 
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Events & Conferences
IDC's Asia/Pacific Cloud Computing Conference 2009
Mar 10, 2009 Singapore
Mar 12, 2009 KL, Malaysia
Mar 18, 2009 Seoul, Korea
Mar 19, 2009 Auckland, NZ
Mar 25, 2009 Sydney, Australia
Apr 15, 2009 Shanghai, China
Apr 21, 2009 Hong Kong
Apr 24, 2009 Mumbai, India

IDC's Asia/Pacific Web 2.0
Conference 2009

Jun 02, 2009 Singapore
Jun 09, 2009 Shanghai, China
Jun 16, 2009 Mumbai, India

IDC's Asia/Pacific Sustainability Conference 2009: Green IT and Human Capital Management
Aug 04, 2009 Hong Kong
Aug 06, 2009 Singapore
Aug 11, 2009 Auckland, NZ
Aug 13, 2009 Taipei, Taiwan
Aug 18, 2009 KL, Malaysia
Aug 20, 2009 Bangkok, Thailand
Aug 25, 2009 Shanghai, China
Aug 27, 2009 Beijing, China
Sep 01, 2009 Mumbai, India
Sep 03, 2009 New Delhi, India
 
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