July 13, 2006
Meritus Mandarin Hotel, Singapore

As IT infrastructures get more complex, enterprises are increasing burdened with more difficulties and issues in managing their IT systems. Is managed services the answer to these problems? What are the pitfalls and benefits of going down the managed services route? What is the strategy that enterprises need to adopt to best serve their business goals? In this session, IDC will answer these questions and highlight current trends in the managed services industry to help CIO and CTO navigate through the labyrinth solutions out there in the market at the moment.

Companies need to consume an expanding array of ever more complex technologies, just to keep up with competition, regulation and changing customer needs. Some companies use technology as a business weapon, changing the dynamics of competition in their industry or creating new ones.

Find out how Cisco uses Managed Services to deliver value while freeing up IT innovators to drive commercial differentiation. Get an insight into the architectures that Cisco has developed to deliver a service-oriented network through every part of your business, including your customers, employees and partners.

Cisco works with service providers and systems integrators world wide to deliver a suite of Cisco Powered Network Managed Services. Find out how to make the right decision when you choose to outsource or out-task.

The user community is demonstrating a sharp U-turn away from total outsourcing, driven by cost reduction due to the lack of flexibility and contractual constraints. Multisourcing and utility-based IT services, driven by business outcome, are predicted by industry analysts for significant growth as an alternative

There are a number of issues to be taken into account when moving to next-generation technologies in your network. An understanding of these as well as the possible approaches, combined with judicious use of managed services, is proposed as the optimal path.

This workshop, with case studies, will assist you answer questions you may have including;

These services exist in four domains: managed business communication services, managed employee interaction services, managed customer interaction services and managed networking services. Success of operators will be determined by factors such as:

• Provide a flexible range of service solutions to enterprises, complete with optimized cost structures at both network and operational levels
  
• Develop solution and integration capabilities through a proper go-to-market approach that addresses different enterprise segments
• Provide solution integration, local support and maintenance capabilities
• Use effective marketing to match enterprise segment needs with appropriate service bundles and trusted support.