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8.15 am |
Registration with Coffee and Tea |
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8.45 am |
IDC Workshop Introduction
and Participant Orientation |
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Module 1 |
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9.00 am |
IDC Snapshot of Trends in Client Environment Standardization |
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9.15 am |
Methodologies and Insights into Standard Operating Environment (SOE)
– Reality and Its Challenges |
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Moving from a reactive to proactive base of IT provisioning requires time and energy of senior IT managers, the same professionals who are carrying SLA delivery responsibility. What are the possible approaches to improve today operating environment efficiencies through client environment standardization? What are the potential benefits and overall TCO achieved in such approaches with reference to an existing case study in Asia Pacific? Aligning ITIL with processes to help enhance management experience in client operating environment. |
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10.45am |
Coffee
Break |
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Module 2 |
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11.00 am |
Advanced Software Asset Management |
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Existing software license environment and compliance implication in Asia Pacific; Ways to help improve IT and procurement team manage growth and trim cost at the same time with respect to software licenses; How to equip with Software Audit readiness? Software consolidation approaches. |
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11:30 am |
Customer Experience Sharing Session
HP Suen, Head of IT Operation Department, The Hong Kong Jockey Club; Chairman of itSMF Hong Kong |
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12:00 am |
Peer to Peer Learning |
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Participants will share their views. This session enables a cohesive moderated learning platform for new and old practices to come together and exchange notes with each other. IDC will moderate this exchanges in the perspectives to enable establishing a higher knowledge platform for the participants and for connection to be established to help leaders share their knowledge and experience. Participants will be able to take away invaluable lessons from their peers in this interactive session. |
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12.45 pm |
Question & Answer Session |
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1:15 pm |
End of Conference |
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The
Organizer reserves the right to amend the agenda,
as deemed necessary, without prior notice. |
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| About The Speaker |
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Patrick Chan
Research Director, Asia/Pacific Emerging Technologies Research, IDC Asia/Pacific
Patrick Chan, Ph.D., has over 15 years of academics and industry consulting experience, serving in roles as diverse as technical director, global architect, e-government specialist, business development and alliances director, and research scientist.
As Head of IDC's Asia/Pacific Emerging Technologies practice based in Singapore, Patrick's focus and expertise is in the areas of Service-Oriented-Architecture (SOA), Business Activity Monitoring, Composite Applications, Enterprise Application Integration (EAI), Grid Computing, Enterprise Infrastructure, and other emerging technologies.
Read More |
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