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8.30 am |
Registration &
Welcome Coffee and Tea |
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9.00 am |
IDC Workshop Introduction
and Participant Orientation |
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9.15 am |
Module 1 - Transitioning
IT - Reality and its challenges |
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by
Raj
Dalal, Vice
President of Corporate Programs, IDC Asia/Pacific |
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Moving from a reactive to proactive base of IT
provisioning requires time and energy of senior
IT managers, the same professionals who are carrying
SLA delivery responsibility. What are the additional
change management roles that need to be embraced,
and what tools can be used to assess what can
be delegated?
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10.05 am |
Module 2 -
Monitoring what matters |
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by
Raj
Dalal, Vice
President of Corporate Programs, IDC Asia/Pacific |
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User satisfaction, business alignment, IT team
capability growth are factors that contribute
to a climate of dynamism. What are hypotheses,
and how can they be used to create measurable
targets from a unified vision of becoming responsive
to the business?
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10.55am |
Coffee
Break |
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11:10 am |
Module 3 - Making
flexible IT sourcing work in your environment |
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by
Raj
Dalal, Vice
President of Corporate Programs, IDC Asia/Pacific |
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Pulling together measurement metrics, and available/desired
internal resources, a toolkit to assess where
external capability can boost delivery and management
resources
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12:00 nn |
Experience
Sharing Session |
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by Edward
Nicol, Director
Information Management and CIO, Cathay Pacific Airways
Limited |
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12:30 pm |
Question & Answer Session |
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1.00 pm |
Networking
Lunch and End of Conference |
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The
Organizer reserves the right to amend the agenda,
as deemed necessary, without prior notice. |
