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8.30 am |
Registration &
Welcome Coffee and Tea |
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9.00 am |
IDC Workshop Introduction
and Participant Orientation |
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9.15 am |
Module 1 - Transitioning
IT - Reality and its challenges |
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Moving from a reactive to proactive base of IT
provisioning requires time and energy of senior
IT managers, the same professionals who are carrying
SLA delivery responsibility. What are the additional
change management roles that need to be embraced,
and what tools can be used to assess what can
be delegated?
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10.15 am |
Coffee
Break |
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10.30 am |
Module 2 -
Monitoring what matters |
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User satisfaction, business alignment, IT team
capability growth are factors that contribute
to a climate of dynamism. What are hypotheses,
and how can they be used to create measurable
targets from a unified vision of becoming responsive
to the business?
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11:30 am |
Module 3 - Making
flexible sourcing work in your environment |
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Pulling together measurement metrics, and available/desired
internal resources, a toolkit to assess where
external capability can boost delivery and management
resources
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12:30 pm |
Question &
Answer Session |
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1.00 pm |
Networking
Lunch and End of Conference |
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The
Organizer reserves the right to amend the agenda,
as deemed necessary, without prior notice. |
