Event Details

IDC Asia/Pacific presents "Asia/Pacific Customer Centric Clouds Conference 2010: New reach, new markets, new technology" to be held from 02 November to 03 December 2010 in 11 cities across Asia/Pacific.

Customers are fickle and disloyal. As the Internet has become the new business and delivery platform for all kinds of goods and services, consumers and business customers alike have become spoiled for choice, and in today's economy they can hardly be blamed for 'jumping ship' whenever the opportunity arises. And one bad customer experience is often reason enough for a customer to change vendor.

But cloud computing has brought on new approaches to software and services. The market is also seeing a change in the fundamental structure of business applications. As real-time analytics can be embedded into almost every system, virtually every area of the enterprise is not only capable of using social media, web-based communications and even mobile services as a direct way of collaborate with customers-it also allows them to analyze in real-time what the customer needs and when they need it.

IDC's Customer-Centric Clouds event will showcase companies can use cloud-based solutions to get closer to and more involved with their customers. It will demonstrate how cloud services can be used as a platform to communicate, collaborate and engage with customers. It will show how new solutions allow companies to integrate the services that customers already use-from Facebook to Twitter to Skype-into their existing IT systems and how data from all these can be used to increase business.

The IDC Customer Centric Clouds Conference is designed for senior IT and line of business executives evaluating and making decisions and looking at how they can use services offered in a cloud environment can benefit the business to communicate, collaborate and engage with its customers.

IDC experts and vendor gurus will respond to key issues, including the following:

• Unified Communication, Collaboration and Productivity
• Social Media for Customer Engagement
• Mobility and Devices
• Business Analytics, Business Intelligence, Web Analytics
• Platforms-as-a-Service and Cloud Management
• Security and Identity Management

You will also have the opportunity to hear from local companies who are using Cloud Services to collaborate and communicate with their customers, both internally and externally.

This informative event is designed for CEO, CFO, CTO, CIO, MDs, Directors, VPs, Research & Development, IT Directors & Project Officers, IT Administrators / Engineers, Systems Architect/Designers from some of these industries:

• Pharmaceuticals & Chemicals
• Medical & Healthcare
• Banking & Finance
• Insurance and Investment houses
• Energy & Utilities
• Government bodies and Associations
• Travel & Transportation services
• Warehousing & Logistics
• Engineering
• FMCG
• Services 
• Information & Communication Technology
• Telecommunications & Media

For any registration queries, please contact Samantha Wan at email swan@idc.com or tel: +852-2905-4247.