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Financial Insights, an IDC Company, believes that the
Indonesian banking sector will be one of four markets
in the Asia/Pacific region that will see high levels
of branch growth. This impressive branch network growth,
along with similarly strong branch network expansion
in markets such as India, Thailand and China is compelling
evidence that despite the availability of alternative
channels, banks still believe that branches are key
to customer relationships.
ING, one of the world's most successful financial service
providers considers the physical outlet still a core
channel type in a balanced and profitable multi channel
approach. However, the outlet of today differs from
the traditional branch concept and alternative, low-cost
outlet types nowadays are applied within ING, like in-store
service desks, banking cafés and franchise. The
decisive key for success is an adequate alignment of
the reinvented outlet with the 'new' channels, thus
contributing to a sustainable, distinctive 'value proposition'
for the customer.
In this briefing Michael Araneta, Senior Manager, Financial
Insights Asia/Pacific and Bert ten Cate, ING Institutional
will share with you and keep you abreast of the latest
trends and advances in Indonesian banks' channel strategies.
This event will help you answer some of these questions:
- How is branch growth among Indonesian banks different
from branch growth trends in other Asia/Pacific markets?
- What best practices in the areas of channel management
and channel utilization can Indonesian banks learn
from leading banks in the country as well as in other
Asia/Pacific markets?
- How to design a multi-channel configuration fit
for the next decade?
- What can Indonesian banks learn from successful
formulas like the no. 1 retail bank in the Netherlands,
ING's Postbank and ING Direct, the no. 1 Direct bank
in the world.
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