Increasing enterprise investment in IP telephony, wireless solutions, and security infrastructures is driving demand for new types of end-to-end management visibility and accountability. In his presentation, Mark will review how network operators can use managed services to grow their portfolio, create services to meet market demand, and lower the cost of ownership. Based on recent surveys of enterprise customers in A/P, US and Europe, this presentation will debate user considerations for outsourcing control of their network by reducing opex and capex, mitigating operational and maintenance overhead, and defining outsourcing vs out-tasking benefits.