Exclusive Breakfast Briefing Join BT, Avaya, IDC & HKCCA for Bigger Thinking on Customer Management
May 06, 2008 (8.30am to 11.00am)
Conrad Hotel Hong Kong (Bowen Room, Level 7)
Join us for Bigger Thinking on Customer Management
BT & Avaya cordially invite you to an exclusive breakfast briefing in Hong Kong to discuss the changing face of customer management. We’ll be joined by IDC, the leading research and advisory firm, and the Hong Kong Call Centre Association for what is set to be an engaging and lively debate.
Drive Efficiency, Reduce Costs, and Improve Performance
By joining us you’ll have the opportunity to:
Hear BT’s latest research examining the changing face of the consumer.
Understand the implications of changing customer behaviours on your business - how do customers want to communicate with you and what channels do they want to use when?
Hear about the role of the hosted contact centre in helping you balance efficiency & customer service.
Learn from firms like yours about how they are improving the performance of their contact centres whilst controlling costs.
You’ll also receive a complimentary copy of IDC’s latest Executive Brief which takes a deep dive into the hosted contact centre and its role in driving competitive advantage.
How do I register?
Only those who have received an invitation can register
for this exclusive invitation-only breakfast briefing. Please contact Samantha Wan at +852-2905-4247 / swan@idc.com if you have any enquiry on event registration.
