Peter Leung
Business Development Director of CRM/Contact Centre Solutions for BT NEA |
Peter Leung is the Business Development Director of CRM/Contact Centre Solutions for BT NEA. In this role, he takes care of market development in Hong Kong, Taiwan, PRC and Korea and has full responsibility for BT Contact Centre Service, Voice Ports & Contact Central in these markets. He leads BT's efforts in developing technology solutions that provide the means for customers to do business with consistently and seamlessly across any communication channels.
A 19-year veteran in the IT / telecommunications industry, Mr. Leung is an acknowledged expert on major Customer Contact solutions, Unified Messaging, IP voice networking technologies and products. Since joining BT in December 2002, he has been a key force behind major projects including BT Contact Central multi-media contact centre solution wins across Asia Pacific.
Prior to joining BT, he was the Director of Portal Solutions for Nortel Networks focusing on CRM, Advanced Speech Applications, Multi-media Customer Contact Centres and Computer Telephony Integration projects. He worked on business programs for Nortel Networks in Greater China and Korea. |
