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The IDC Global Delivery Index (GDI) is a comprehensive tool that compares more than 30 Asia/Pacific cities using more than 30 different criteria.

• Examples of cities covered: Adelaide, Bangalore, Dalian, Hanoi, and Kuala Lumpur among many others.
• Examples of criteria used: Cost of labour, cost of rent, language skills, and turnover rate

The GDI enlists the full resources and insights of IDC's capabilities of depth and breadth of coverage:

• Analyst presence across 12 countries in Asia/Pacific that are conducting ground research and have local insights and expertise.
• IDC analysts frequently visit many global delivery centres throughout Asia/Pacific. These visits give us a first-hand look into what facilities are available and the capabilities of the many different centres.

IDC's interactions with the market, highlight the following chief concerns among key decision makers when it comes to global delivery:

• Confusion about offshoring, onshoring, nearshoring and how to leverage different delivery methods for optimal results.
• Questioning whether India is the only viable option and wanting to find out other global delivery alternatives.
• How to objectively compare and quantify risks between different locations, for example, is Bangalore better than Dalian, and what is the basis for comparison?
• What is the potential of different locations for the future, particularly second tier locations in places such as Vietnam and Malaysia?
• IDC research shows that the top 10 cities in 2007 for global delivery focused more on deal clinching factors that include criteria such as agent skills, political risk, cost of labour, and language skills among others.
• There are other factors that are also important in global delivery, such as Resources & Skills, Infrastructure, and Government Factors, all of which are well balanced among the leading cities.
• The implications are also different from a service provider point of view, and from an end-user perspective.

IDC will apply a high level of analytical rigor into the GDI through the following processes:

• Analysts - Insights from analysts across 12 APEJ countries who are on the ground and understand the local markets, players, end users, and local laws and regulations.
• Site Visits - IDC is privileged to have access to many global delivery centres across multiple locations in Asia/Pacific to gain first-hand understanding of the capabilities present in these sites, which are operated by leading local and MNC service providers.
• Research - Spanning BPO markets, local business conditions, macroeconomic overview, legal and financial regulations, and other relevant research to give a data-driven, analytical approach to the GDI.

  Keen to Find Out More About the GDI?Contact the following analysts:

  Jens Butler (jbutler@idc.com) Conrad Chang (conradchang@idc.com) Brett Moorgas (bmoorgas@idc.com)

Source: IDC GDI Research, 2007

• IDC research shows that the outsourcing market is growing rapidly.
• Enterprise wide outsourcing in Asia/Pacific (Excluding Japan) or APEJ alone will reach approximately US$7 billion by the end of 2007 and Discrete Outsourcing will exceed US$5 billion during the same time.
• Underpinning the success of outsourcing will be the ability to offer seamless, efficient, and cost-effective global delivery - anytime, anywhere,24 x 7 to all four corners of the globe.
• IDC research also indicates that global delivery is a deal clincher in awarding contracts to outsourced service providers who must satisfy the needs of global clients.