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IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009 "Building Quick Wins in an Economic Downturn - Harnessing IT for Customer Care & Retention"
IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009

Conference

August 04, 2009
Conrad Hotel, Hong Kong

August 04, 2009
Conrad Hotel, Hong Kong
September 08, 2009
The Westin, Sydney, Australia
August 06, 2009
Pan Pacific Hotel, Marina Bay, Singapore
September 09, 2009
Hotel Leela Kempinski, Andheri (East), Mumbai, India
August 11, 2009
Shangri-La Hotel, Kuala Lumpur, Malaysia
September 10, 2009
Hilton Hotel, Auckland, New Zealand
August 25, 2009
Hilton Hotel, Shanghai, China
September 23, 2009
Sheraton Hotel, Taipei, Taiwan
August 27, 2009
Swiss Hotel, Beijing, China
October 29, 2009
Intercontential Eros, New Delhi, India
 
IDC's s Advanced Customer Care and Retention Conference 2009
 

IDC is proud to be collaborating with the following companies for this event. Click on the sponsor logo to find out more about each event sponsor.

 
Our Sponsor
Diamond Sponsor
SAP

From Walldorf to Wall Street: The SAP Success Story
As the world's leading provider of business software*, SAP delivers products and services that help accelerate business innovation for our customers. We believe that doing so will unleash growth and create significant new value – for our customers, SAP, and ultimately, entire industries and the economy at large. Today, customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol "SAP."

Helping Companies Become Best-Run Businesses
Our vision is for companies of all sizes to become best-run businesses. In today's challenging business environment, best-run companies have clarity across all aspects of their business, which allows them to act quickly with increased insight, efficiency, and flexibility. By using SAP solutions, companies of all sizes – including small businesses and midsize companies – can reduce costs, optimize performance, and gain the insight and agility needed to close the gap between strategy and execution. To help our customers get the most out of their IT investments so that they can maximize their business performance, our professionals deliver the highest level of service and support.

(*) SAP defines business software as comprising enterprise resource planning and related applications such as supply chain management, customer relationship management, product life-cycle management, and supplier relationship management.

URL: www.sap.com/


Platinum Sponsor
Microsoft

About Cisco

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks.

Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.

About Cisco Unified Communications

Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enable easy collaboration every time, everywhere, everyone¡¯s included.

For more information on Cisco Unified Communications Solutions, please visit http://www.cisco.com/web/HK/solutions/unified_index.html

sAsia Regional Publication Partners
NetworkWorldAsia

Having an Asian-based editorial team writing for Asian Enterprises, Network World Asia's multi-vendor feature articles ensure IT managers get thought-provoking objective analysis on next generation networks, security, storage, mobility and enterprise business trends. The free e-newsletter provides weekly updates on network solutions, products and applications.

URL: www.networksasia.net/

Enterprise Innovation

Enterprise Innovation is Asia's leading bi-monthly magazine and web portal for enterprises seeking to align IT with their business strategies.
Enterprise Innovation has a mission - to champion the use of information technology as a vehicle to innovate business. To this end, we aim to capture the latest trends in business processes, information technology and industry developments with Asian-based case studies and real world solutions to help Enterprises manage the alignment of IT with business strategy.

URL: www.enterpriseinnovation.net/

Computer World

Computerworld Hong Kong is the leading information provider of local IT trends, analysis, news and implementation. Computerworld Hong Kong and its online media services provide timely and comprehensive IT business and technology news to technology decision makers at service providers and enterprises. From industry leading publications, roundtables and expositions to related marketing services, our Hong Kong-based editorial team and global IT supporting staff offers marketers an unmatched set of tools to integrate marketing initiatives and reach target audiences.

URL: www.cw.com.hk/

CRM

CRM Management is a highly targeted media channel under the Enterprise Innovation brand. The website and weekly newsletter show Asia's business and IT managers how new technologies can create innovative business products and processes. C-level and IT decision makers read CRM Management to find out about new technology deployments, customer loyalty strategies, improving the customer experience and other industry developments that can impact their business.

Enterprise Innovation is produced by leading regional publisher Questex Asia – the independent, authoritative information source for business decision makers. Enterprise Innovation’s eNewsletter reaches 45,000 decision makers and its magazine is read by over 11,050 C-level and top management executives who need access to new ideas and best practices on driving innovation and business transformation.

URL: crm.enterpriseinnovation.net/


Media Partners

ZDNet Asia is a comprehensive guide for enterprise and SMB technology decision- makers, featuring tech news and insight with regional perspectives, and an IT library with whitepapers, webcasts and toolkits.

URL: www.zdnetasia.com

StrategicAsia

Asia Pacific’ first free of charge online resources for ICT evaluation. 
Hundreds of Case Studies, Articles, White Papers and Videos from our network of experts and partners.

Strategic Path has researched the most important technologies and has created libraries from our global networks of thought leaders and experts.
FOUNDER MEMBERSHIP AVAILABLE Register Here for Free - limited time. 

This century the competitive difference between winners and losers will be based upon their success at harnessing and leveraging technology. It is critical that all your executives are technology literate, and IT decision makers must implement and deploy the right solutions to improve customer service and create business agility, whilst maximising the ROI on their ICT spend.

URL: www.strategicpath.asia/

 
Explore This Event
Introduction  
Agenda  
Venue  
Speakers  
Sponsors & Partners  
Registration  
Events Home  
 
Sponsorship Contact

Naveen Barsainya
Associate Sales Director,
Asia/ Pacific Conferences

Tel: +65-6829-7511
Fax: +65-6220-6116
Email: nbarsainya@idc.com

Alvin Tang
Regional Account Executive,
Asia/ Pacific Conferences

Tel: +65-6829-7732
Fax: +65-6220-6116
Email: alvintang@idc.com

Aman Malhotra
Regional Account Executive,
Asia/ Pacific Conferences

Tel: +65-6829-7762
Fax: +65-6220-6116
Email: amalhotra@idc.com

 
Events Contact

Holly Fung
Marketing & Events Manager
Tel: +852-2905-4225
Fax: +852-2537-7347
Email: hfung@idc.com

Samantha Wan
Marketing and Events Executive
Tel: +852-2905-4247
Fax: +852-2537-7347
Email: swan@idc.com

 
Media Contact

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Singapore
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Hong Kong
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