"Building Quick Wins in an Economic Downturn - Harnessing IT for Customer Care & Retention"
IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009 Conference
August 06, 2009
Pan Pacific Hotel, Marina Bay, Singapore
Be one of two lucky winners to walk away with a bottle of wine when you attend this event!
* This raffle is open to all delegates attending IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009 in Singapore. All attendees have to visit the sponsors¡¯ tabletops and complete a lucky draw card to participate in the draw and the winner must be present during the draw to qualify.
IDC's s Advanced Customer Care and Retention Conference 2009
IDC is proud to be collaborating with the following
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Diamond Sponsor
From Walldorf to Wall Street: The SAP Success Story
As the world's leading provider of business software*, SAP delivers products and services that help accelerate business innovation for our customers. We believe that doing so will unleash growth and create significant new value – for our customers, SAP, and ultimately, entire industries and the economy at large. Today, customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.
Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol "SAP."
Helping Companies Become Best-Run Businesses
Our vision is for companies of all sizes to become best-run businesses. In today's challenging business environment, best-run companies have clarity across all aspects of their business, which allows them to act quickly with increased insight, efficiency, and flexibility. By using SAP solutions, companies of all sizes – including small businesses and midsize companies – can reduce costs, optimize performance, and gain the insight and agility needed to close the gap between strategy and execution. To help our customers get the most out of their IT investments so that they can maximize their business performance, our professionals deliver the highest level of service and support.
(*) SAP defines business software as comprising enterprise resource planning and related applications such as supply chain management, customer relationship management, product life-cycle management, and supplier relationship management.
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
Cisco Unified Customer Contact solutions provide an open, strategic platform that allows you to move beyond simple transactions to unique, content rich customer centric experiences through a variety of channels including voice, Web, e-mail and video -- extending customer care beyond the traditional contact center.
Use Cisco Unified Customer Contact solutions to:
Make customer service agents more efficient and productive
Increase revenues with upsell/cross sell opportunities while decreasing contact center costs
Deliver powerful self-service solutions that will enhance the customer experience
Build an IP-based customer interaction environment to enable a new generation of customer centric applications with highly flexible deployment models
Provide personalized service through unique customer-centric experiences
Learn how to create rich, customer-centric experiences here:
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce Customer Relationship Management (CRM) applications, available at http://www.salesforce.com/ap/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/ap/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of April 30, 2009, salesforce.com manages customer information for approximately 59,300 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. More than 5,000 customers across the Asia-Pacific region are now using enterprise cloud computing from salesforce.com to run their businesses, including AAPT, Acer, Amcor, CGU Insurance, Challenger Financial Services, Crocs, Datacraft, Flight Centre, Hang Seng Bank, Mizuho Private Wealth Management, Pacnet, Ramco, Ricoh, SPH Search, VSNL and Telecom New Zealand.Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/ap, or call +65 6302 5700.
Asia Regional Publication Partners
CRM Management is a highly targeted media channel under the Enterprise Innovation brand. The website and weekly newsletter show Asia's business and IT managers how new technologies can create innovative business products and processes. C-level and IT decision makers read CRM Management to find out about new technology deployments, customer loyalty strategies, improving the customer experience and other industry developments that can impact their business.
Enterprise Innovation is produced by leading regional publisher Questex Asia – the independent, authoritative information source for business decision makers. Enterprise Innovation’s eNewsletter reaches 45,000 decision makers and its magazine is read by over 11,050 C-level and top management executives who need access to new ideas and best practices on driving innovation and business transformation.
Having an Asian-based editorial team writing for Asian Enterprises, Network World Asia's multi-vendor feature articles ensure IT managers get thought-provoking objective analysis on next generation networks, security, storage, mobility and enterprise business trends. The free e-newsletter provides weekly updates on network solutions, products and applications.
Enterprise Innovation is Asia's leading bi-monthly magazine and web portal for enterprises seeking to align IT with their business strategies.
Enterprise Innovation has a mission - to champion the use of information technology as a vehicle to innovate business. To this end, we aim to capture the latest trends in business processes, information technology and industry developments with Asian-based case studies and real world solutions to help Enterprises manage the alignment of IT with business strategy.
ZDNet Asia is a comprehensive guide for enterprise and SMB technology decision- makers, featuring tech news and insight with regional perspectives, and an IT library with whitepapers, webcasts and toolkits.
Asia Pacific’ first free of charge online resources for ICT evaluation.
Hundreds of Case Studies, Articles, White Papers and Videos from our network of experts and partners.
Strategic Path has researched the most important technologies and has created libraries from our global networks of thought leaders and experts. FOUNDER MEMBERSHIP AVAILABLE Register Here for Free - limited time.
This century the competitive difference between winners and losers will be based upon their success at harnessing and leveraging technology. It is critical that all your executives are technology literate, and IT decision makers must implement and deploy the right solutions to improve customer service and create business agility, whilst maximising the ROI on their ICT spend.
