Speaker Details

"Building Quick Wins in an Economic Downturn - Harnessing IT for Customer Care & Retention" IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009 Conference August 06, 2009 Pan Pacific Hotel, Marina Bay, Singapore August 04, 2009 Conrad Hotel, Hong Kong September 08, 2009 The Westin, Sydney, Australia August 06, 2009 Pan Pacific Hotel, Marina Bay, Singapore September 09, 2009 Hotel Leela Kempinski, Andheri (East), Mumbai, India August 11, 2009 Shangri-La Hotel, Kuala Lumpur, Malaysia September 10, 2009 Hilton Hotel, Auckland, New Zealand August 25, 2009 Hilton Hotel, Shanghai, China September 23, 2009 Sheraton Hotel, Taipei, Taiwan August 27, 2009 Swiss Hotel, Beijing, China October 29, 2009 Intercontential Eros, New Delhi, India Be one of two lucky winners to walk away with a bottle of wine when you attend this event! * This raffle is open to all delegates attending IDC's Asia/Pacific Advanced Customer Care and Retention Conference 2009 in Singapore. All attendees have to visit the sponsors¡¯ tabletops and complete a lucky draw card to participate in the draw and the winner must be present during the draw to qualify.

Stephen Morse
Senior Director, Sales Engineering, Asia Pacific

Stephen Morse runs the Asia Pacific solution-sales organization for Salesforce.com, which is focused around ensuring customer success with Salesforce’s award-winning Software-as-a-Service products to many of its 52,000 customers worldwide. Stephen is a visionary that works extensively to capture key customer requirements, drive product innovation, and evangelize the transformation that Software-as-a-Service is having on client relationships and IT platforms. Stephen brings over 16 years of experience in the Enterprise Software industry and 1 year with Salesforce, leveraging his strong depth of knowledge across sales, solution consulting, and product marketing disciplines to deliver world class solutions to the market. Prior to joining Salesforce, Stephen was the SVP and General Manager for Navagate Asia Pacific, a provider of Insurance and Financial Services SFA solutions. Prior to Navagate, Stephen spent one year at SAP and over seven years at Siebel Systems East Asia, where he worked extensively with Fortune 500 to mid market sized companies across Asia Pacific, including major industry verticals including Financial Services, Communications, Public Sector, Manufacturing, Automotive, and Life Science. Stephen also spent 4 years at Oracle Corporation in several management and technical architect positions and was a Financial Analyst for Cambridge Associates Stephen holds a Bachelor of Arts in International Relations from Stanford University.